Shipping + Returns

 

Returns - No returns accepted from items purchased on SALE

You may return most new, unopened, unworn items within 21 days of delivery for a full refund. 

To start a return or exchange, you can contact us at twolittlefeet@northerncreations.co.nz

 

Shoe Exchanges - No exchanges accepted from items purchased on SALE

We are here to help you get the best shoe fit for your child. If the fit is not right, we’ll gladly exchange your purchase for another size or design of the same value, or provide a refund once we receive the shoes back.

To exchange shoes,

1. Contact us at twolittlefeet@northerncreations.co.nz to request a courier label and instructions for the exchange. 
2. Order your replacement style/size online. Please note that exchanges are subject to stock availability and additional charges may apply if the value of the exchange item you choose is more than the price of the original shoe.
3. Once we receive the original shoes back we will process a full refund as shown on the original invoice.

 

 

Refunds 
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

In all cases, any rewards earned will be deducted from your loyalty programe for any returned items purchased.

 

Please note we do not accept returns/exchanges for any items purchased "on sale" or where heavily discounted or discounted.

 

 

Shipping 

Our shipping rate is based on a delivery to a New Zealand metro address. Receive free shipping when you spend $150 or more.

• Rural Delivery incurs a surcharge, and we ask for your honesty in choosing the correct shipping location. We do subsidise the full price we pay to ship to a RD. 
• Failure to select the correct shipping rate will result in a shipping delay and/or failure. Boo!
• You will be emailed an order confirmation immediately after placing your order online.
• We aim to dispatch your order within 24 hours of the payment being processed.
• You will be emailed a shipping notification with tracking details when your order is booked. Please allow up to 24 hours for tracking to become available.
• Packages are sent on a tracked signature delivery service. If you have special instructions for delivery, including gate codes, or where to leave your package if you give an authority to leave - please leave us notes in the order comments when checking out. 
• Standard delivery is between 3-7business days, unless stated otherwise on the products page.
• Pre-orders or made to order products are dispatched with the standard delivery service +15-20 business days from time of order. Any orders containing a pre-order item will be shipped together, at the pre-order shipping time-frame.

 International Shipping - Australia

  For shipping to Australia

• Orders are sent within three working days using NZ Post on a 5-10 business day service. 
• You will be emailed a shipping notification the day that your order has been dispatched.
• Packages are sent on a tracked, insured (up to $250) delivery service. If you have special instructions for delivery (or where to leave) please leave us notes in the order comments when checking out. 
• Should you be happy to pay a higher shipping fee for a faster (up to 6 business day) tracked service please choose the International Air option or feel free to contact us if you need to discuss. 
• Please note, Two Little Feet are not liable for any customs or import duties that could arise. 
• Pre-orders are dispatched with the standard delivery service +15-20 business days from time of order. Any orders containing a pre-order item will be shipped together, at the pre-order shipping time-frame.

Shipping Internationally.

For International orders.

• We're happy to ship to countries further afield.
• In most cases we will use NZ Posts 10+ day service, which is tracked, does not require a signature and insured up to $250NZD. 
• If you would like a different service to this - please contact us to arrange, and we will confirm the shipping price with you.
• Please note, Two Little Feet are not liable for any customs or import duties that could arise. 
• Pre-orders are dispatched with the standard delivery service +15-20 business days from time of order. Any orders containing a pre-order item will be shipped together, at the pre-order shipping time-frame.